Terms & ConditionsThe Highest Possible Standards Of Pet Care

Kirsty’s Pawfect Petcare Terms & Conditions

Updated May 2024

Kirsty’s Pawfect Pet Care, trading from 2 The Poplars, Burscough. L40 7XG.

By allowing or organising your dog to participate in the services we provide, and/ or by signing our admission form; you accept, understand and agree on the following terms and conditions, which may be updated at any time:

We feel it’s important for you to know that although we do everything we can to ensure the safety and happiness of your dog, there are some risks involved with our activities that you should be aware of- risks most of which are present in everyday life for your dog in situations they will be in even out of daycare/boarding environment.

My van is fitted with cages and offers the safest way of transporting your dog. However, vehicle transport always presents a small level of risk from collisions, doors opening and closing to put dogs in or out of a van which increases the risk of escape from the vehicle, being unloaded on a roadway etc. And due to being unattended in the rear of the vehicle when drivers are driving or picking up/ dropping off another dog or refuelling for example. Our vehicles are insured for our business use and to carry dogs.

You agree to allow us to transport your dog in any of our vans to any required location and agree to not hold Kirsty’s Pawfect Petcare liable for injury or death caused by a road traffic collision or incident involving our van or another vehicle at any time including when the dog is outside of our vehicle.

Dogs mixing with other dogs (including other sized dogs and dogs of different ages and breeds) is a vital part of their life and socialisation. Dogs are never left together without supervision, however during the time your dog is at daycare/in-home boarding, they will come into contact with other dogs in an off-lead and uncontrolled environment. In the vast majority of cases, this is a hugely positive experience; however, as with any group interaction, this presents the risk of dog-on-dog aggression, fights, bites etc. And even death. By organising activities with us, you accept all of these risks and agree not to hold Kirsty’s Pawfect Pet Care liable.

We ask owners to accept legal responsibility for their own dog’s behaviour and assume any legal and veterinary costs to other dogs and property damage costs associated with their dog’s behaviour. By organising activities with us, you agree to cover such costs and allow us to pass over personal information to any official authority or to any other dog or property owners who have suffered as a result of your dog’s actions so that they may make contact with you. We may keep you informed of any altercation involving your dog, whether damage or injury occurred or not. We also reserve the right to dismiss any dog that shows dangerous or inappropriate behaviour from all services at Kirsty’s Pawfect Pet Care with immediate effect.  By organising your dog to participate in our services, you are confirming that the dog has no record of aggressive or anti-social behaviour and you have made a full and frank disclosure of any characteristic or trait that might make the dog unsuitable for socialising with other dogs. If we feel that a dog does pose any risk to any other dog, even if you do not agree, we reserve the right to dismiss this dog from daycare/home boarding with immediate effect. If your dog bites someone or something, it is YOUR responsibility, as far as UK law permits, you could be sued or your dog could be put down. We will never take a dog into our services if we feel they pose any risk to people or other dogs. Although these risks are always present within groups of dogs, we do everything possible to reduce the risks to as low as possible. Our acceptance policy is strict and we refuse to accept any dogs that show signs of aggression and dismiss any dogs showing signs of aggression from day-care/home boarding immediately, no matter how long they have been attending.

Incidents between dogs can have a cause not necessarily obvious from any injury as a result i.e. a dog who is injured in an altercation may be the one responsible for causing the incident in the first place and the other dog has reacted defensively. In these cases, liability for vet bills/ damages etc would be the responsibility of the dog that caused the incident rather than the specific injury. It is also worth noting that the vast majority of minor injuries, cuts and scrapes that do occur in day-care/home boarding are from friendly play or wrestling and are done accidentally or when play spills over slightly in excitement. As such these have to be accepted and any treatment would be the responsibility of the owner of the dog who happened to get the minor injury as it was not caused in malice. You agree to accept these decisions. Please note that we can not be held responsible for the actions of another dog while in the daycare/home boarding – this is not us trying to shirk responsibility, but pointing out the realities of doggy daycares and home boarding.

We take the greatest possible care of all the dogs we are responsible for, however as stated before, injuries can occur for a variety of reasons. You agree not to hold Kirsty’s Pawfect Pet Care responsible for failing to spot that an injury has occurred, or that the nature of the injury is worse than realised. Should your dog show any obvious injury, we will inform you immediately and take your dog to the nearest vet on request, or if the nature of the injury is serious we will take them to the vet immediately without request. By organising activities with us, you permit Kirsty’s Pawfect Pet Care to authorise any treatment/ procedure etc that the vet deems necessary to carry out immediately or to prevent suffering, and agree to pay the associated fees or reimburse Kirsty’s Pawfect Pet Care for the full amount. This is to ensure your dog doesn’t suffer waiting if we can’t contact you beforehand. 

I am trained in Canine First Aid and present at all times in daycare. This also applies when a dog shows signs of sickness or discomfort that we feel need investigating by a vet- particularly if they are staying with us for a long period (more than 12 hours). We will always try to get in touch with you beforehand, but whether we can make contact or not, you authorise us to request investigatory procedures and surgery should it be deemed necessary before your dog is due to return to you. You agree to cover these costs in full directly with the vet or reimburse Kirsty’s Pawfect Pet Care should we not be able to get in contact with you. We strongly recommend that you purchase pet insurance for your dog that covers them while they are under our care.

It is important to understand that despite all our best efforts, dogs can get sick or injured for a variety of reasons. We believe in letting dogs be dogs and run around and play with each other and sometimes they will be introduced on a variety of surfaces and equipment. This can include raised objects and structures, water pools, grass, woodchip, bare soil and rocky areas that they could, for example, chew/ swallow/ cut themselves on/ jump from. We also have a variety of play equipment and toys on site that dogs have access to at all times. Although we make these surfaces and equipment as safe as possible, through play and interaction with these items and surfaces, there is a greater risk of injury than without them, however, it also makes the daycare a more fun and interactive place for them to be. By using Kirsty’s Pawfect Pet Care, you accept this and will not hold us liable (financially or otherwise) for any injury, accident or sickness that occurs as a result of normal day-to-day participation in our day-care.

Dogs who are showing signs of any potential contagious illness or disease are not able to mix with other dogs in day-care/home boarding and should either not come to day-care/home boarding or will be quarantined out and away from other dogs until we are satisfied there is no risk present to other dogs. Or you can arrange collection. You must inform us if you think your dog may be ill so we can advise on the options available to you. During this period, usual charges and reduced cancellation charges apply. This also applies when a dog is recovering from any injury or operation such as neutering or spaying, injured foot etc. And may need to be out of the main daycare environment. We also reserve the important right to quarantine or ‘time out’ dogs from the main day-care environment for behavioural reasons.

With any off-lead environment, there is a risk to dogs’ security. We work hard to ensure that dogs get the greatest amount of fun, interaction and exercise while they are with us, and we operate as free-range day care, meaning all dogs are off lead. By organising activities with us, you accept these risks and agree not to hold Kirsty’s Pawfect Pet Care liable for any injury or loss resulting in escape. Should your dog escape, run off or get lost, we will do our absolute best to find them and will contact you to let you know. If you believe your dog has any risk of jumping over or climbing up fences of this height- please inform us so we can take appropriate steps. We are with dogs at all times so the risk of any escape is extremely low.

Under UK law, all dogs must be microchipped.

You must ensure that your dog is up to date with their vaccinations at all times while using Kirsty’s Pawfect Pet Care to look after them in any of our activities. Kennel cough vaccines are now mandatory as we are seeing increased cases in the area. All dogs even though they are not 100% successful in preventing the infection. If Kennel Cough is detected in any dogs in our daycare/home boarding, due to the incubation period, it is too late to quarantine this dog to prevent any spread.

We accept the right to change our terms at any time and it is your responsibility to keep up to date with any changes via our website.